Terms and Conditions
Thank you for choosing to book with our hotel. Please carefully read the following terms and conditions related to payments, refunds, and cancellations made through our reservation gateway.
- Reservation Types
1.1 Refundable Bookings
- Bookings marked as “Refundable” are eligible for a full refund if cancelled at least 48 hours (2 days)prior to the scheduled check-in date.
- Within 48 hours of the check-in date, all refundable bookings automatically convert to non-refundablestatus, and no refund shall be processed.
1.2 Non-Refundable Bookings
- Bookings marked as “Non-Refundable” are not eligible for cancellation, changes, or refunds under any circumstances, Including change of Name mentioned at the time of reservation.
- Cancellation & Refund Policy
- Cancellation requests for refundable bookings must be submitted through the same channel through which the booking was made.
- Refunds (if applicable) will be processed to the original mode of payment within 14 – 21 working daysfrom the date of cancellation confirmation.
- Any bank charges, currency conversion differences, or payment gateway fees incurred during the refund process will be borne by the guest.
- No-shows will be treated as non-refundable regardless of booking type.
- Discretionary Refunds
- Refund requests due to extraordinary circumstancesnot covered above (such as medical emergencies, visa rejections, flight cancellations, etc.) may be considered on a case-by-case basis during non-peak period at the sole discretion of the hotel management.
- The hotel reserves the right to request supporting documentation for any such claim that the hotel may want to consider.
- Governing Law & Jurisdiction
- All disputes or claims arising out of or in connection with this reservation and its terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.
- Any legal disputes shall be subject to the exclusive jurisdiction of the Courts of Dubai, UAE.
- All Government charges levied towards tourism for example Tourism Dirham are to be paid by the guest on arrival.
- Any changes to the Government charges are to be paid which may or may not be informed with prior notice as per the law of the land.
By confirming your reservation and making payment through this gateway, you acknowledge and agree to abide by the terms and conditions stated above.
- Obligations And Responsibility
MAPLE WOOD HOSPITALITY and its subsidiaries are committed, under a best-effort obligation, to providing access to the website and associated services in accordance with these General Terms and Conditions. We pledge to act with diligence and professionalism and to take all reasonable steps to resolve any technical issues brought to our attention.
However, MAPLE WOOD HOSPITALITY and its subsidiaries may need to temporarily suspend access to the website without prior notice, particularly for maintenance or technical updates. Such suspension shall not incur any liability.
The Customer acknowledges and agrees that MAPLE WOOD HOSPITALITY and its subsidiaries cannot be held responsible for any disruptions or damages related to internet usage, including but not limited to:
- Incomplete or faulty transmission or reception of data and information over the internet;
- Failures in communication lines or reception equipment;
- Any technical malfunctions of the internet network that may interfere with the operation of the website or the reservation process.
The website may include links to external websites operated by third parties. MAPLE WOOD HOSPITALITY and its subsidiaries assume no responsibility for the content or services provided by such third-party websites. Customers access these external links at their own risk, and it is understood that third-party partners are solely responsible for the offers and promotions listed on their own platforms.
It is also noted that individual hotel establishments are managed by legally distinct entities separate from MAPLE WOOD HOSPITALITY and its subsidiaries.
MAPLE WOOD HOSPITALITY serves as a commercial agent to these establishments under a contractual agreement to provide brand licensing, operational support, and services such as sales, marketing, distribution, and loyalty program management. As such, MAPLE WOOD HOSPITALITY and its subsidiaries shall not be held liable for any service deficiencies or issues directly related to the operations of the individual establishment.
Details about the relevant establishment are provided in (i) the booking confirmation email and (ii) the hotel’s profile page on our website.
- Force Majeure And Relocation
Neither Party shall be held liable to the other for the failure to fulfill any of its obligations under these Terms and Conditions due to a force majeure event. It is expressly understood that the occurrence of such an event will suspend the performance of mutual obligations, and each Party shall bear its own associated costs.
Force majeure events shall include, but are not limited to, those events commonly recognized as such by the jurisprudence of the Dubai Court of Cassation.
Should the force majeure event persist beyond thirty (30) days from the date of its occurrence, either Party shall have the right to terminate these Terms and Conditions without any liability for compensation or damages.
In the event that a force majeure circumstance, exceptional event, or other impediment prevents the delivery of the agreed Service—specifically, the availability of the reserved room at the Establishment—the Establishment reserves the right, subject to the Customer’s prior consent, to offer alternative accommodation at an equivalent establishment of the same category or provide a comparable service.
Any reasonable costs incurred due to the relocation, including additional room charges (if applicable), transportation, and one local phone call, shall be borne by the original Establishment in line with its standard operating procedures.