Frequently Asked Questions
What is the standard check in time at Donatello Hotel?
The standard check in time is 2 pm.
What is the standard check-out time at Donatello Hotel?
The standard check-out time is 12 noon.
Can we check in early and check out a bit late?
Early check-ins and late check-outs are subject to availability and additional fees may apply. To ensure availability, we recommend to pre-book your room for early check-in requirements. Contact reservations@donatello-hoteldubai.com for assistance. For late check-out requests, contact the Front Desk.
Can we check in late at night or early morning?
Guests with guaranteed reservations may check-in at any time after 2 PM of the arrival date mentioned on the reservation. We recommend to inform us of any next-day arrivals vie email to reservations@donatello-hoteldubai.com to avoid being classified as a No-Show and to secure the reservation.
Is it possible to prepay for a booking before arrival?
Yes, you can guarantee and prepay reservations before arrival by contacting reservations@donatello-hoteldubai.com. Our team will send you a link via email for a secure online payment.
Does the hotel provide airport transfers/shuttles?
Yes, we offer airport transfer services with additional fee. We can arrange sedan cars, vans and/or buses depending on your requirement. Please contact us at least 24 hours ahead of your flight arrival with complete details (number of passengers, flight details, luggage space requirements) for an appropriate vehicle quote to be provided and prepayment of the service to be completed via online payment link.
At what distance is the hotel from the airport?
You can reach us within a 25-minute drive from Dubai International Airport Terminals 1 or 3 (30 km) and 70 minutes from Abu Dhabi International Airport (110km).
Does the hotel provide parking?
Yes, parking is available for guests using the hotel facilities. However, overnight parking is allowed only for guests staying in the hotel. Otherwise, AED 200 for overnight parking will be charged.
Can we reserve for parking space?
Parking spaces are on a first come, first served basis.
Are there accessible parking spaces for people of determination?
Yes, accessible parking is available in the hotel.
Does the hotel accept credit cards for payment?
Yes, the hotel accepts all major credit cards including Visa, MasterCard, Diners and JCB.
I have made an online reservation with my credit card as guarantee, do I need to bring the physical card?
Yes, the hotel will require the guest to present the physical credit card along with a matching valid ID for online bookings guaranteed via credit card unless payments are processed via a secure payment link. The credit card must be under the name of the guest who is staying unless pre-arranged with the hotel prior to arrival.
What is the recommended currency?
United Arab Emirate Dirhams (AED).
Can I exchange my foreign currency to the local currency in the hotel?
Foreign Exchange services are available at the Reception desk for select major currencies.
Will I be required to pay a security deposit?
At check-in you will be required to place a security deposit in cash or via a credit card pre-authorisation. This is held for any incidental charges like minibar consumption, restaurant dining, or telephone charges or other items which may be charged to your room during your stay. If we do not find any outstanding charges at the time of check-out, the security deposit will be returned to you in full.
Does the hotel have a Damage Policy?
All items in the room are available for purchase. Should any item be taken from the room on departure or anything found damaged, the price of the item will be charged against the security deposit or to the credit card on file.
Will I be required to bring an ID to the hotel?
It is a legal requirement that guests must present valid physical Emirates ID OR physical Passport OR physical GCC National ID for check-in. Physical Driving license is accepted only for UAE Nationals. This is applicable for every individual staying in the room or visiting, without exception. No other ID cards including soft copy of the aforementioned ID cards are accepted as per legal requirements.
Will I be allowed to have visitors in the room?
The hotel has generous limits for the maximum occupancy of our various rooms. These limits are for guest safety and comfort, as well as to avoid excessive wear and tear. Please respect these limits and do not entertain visitors or bring extra persons into your hotel guest room without coordinating with the Reception Desk. Applicable extra person fees may apply, subject to maximum occupancy limits.
Can I bring my own speakers or sound systems in the room?
Speakers whether small or big are not allowed to be carried to any room category. The same can be stored under storage at bell desk.
Does the hotel allow parties to be held in the rooms?
Stag parties and bachelorette parties are not allowed in the hotel rooms. We would recommend organizing such activities with our restaurant and events teams.
Can I smoke in the hotel?
Smoking is only permitted in clearly marked, designated areas within the hotel.
Does the hotel have a Non-Smoking policy?
Smoking inside any non-smoking room is strictly not permissible. This policy is strictly enforced, any guest found in breach of the hotel’s non-smoking policy will be charged penalty fees of AED 300 (minimum charge).
Can I bring shisha into the room?
Shisha is strictly not permissible inside the room or balcony. The same can be stored under storage at bell desk. This policy is strictly enforced.
Does the hotel have a shisha area?
Yes, we serve shisha at the YAMAS Restaurant & Lounge located at the Rooftop Level.
Not found the answer you’re looking for?
Contact customer support:
Email: info@donatello-hoteldubai.com or
reservations@donatello-hoteldubai.com
Telephone: +971 4 340 9040